All Knowledgebase Articles

Why Do Domain Names Require Annual Renewal

This article explains why domain names must be paid for each year and addresses a common customer question: “Why am I paying for the same domain again?” The short answer is: a domain name is not owned permanently but rather it is licensed for a fixed period and must be renewed to keep it. 1….

What Software Works on Our Hosting Platform

Our hosting platform is powered by Plesk Obsidian running on a Linux server, which supports a wide range of modern web technologies. If you are building a website or deploying a web application, the following lists outline what is fully supported on our system. ✅ Supported Technologies 1. PHP Applications Our hosting supports PHP-based websites…

How to Unlock Your Domain for Transfer

Introduction: Before transferring your domain to another registrar, you must unlock it. This guide will show you how to disable the Registrar Lock from your client area. Step-by-Step Instructions Risks of Unlocking the Domain Need Help? If you face any issues unlocking your domain, contact our support team at Support.

How to Request an EPP Code for Your Domain

Introduction: The EPP code (Authorization Code) is required when you want to transfer your domain to another registrar. This guide will show you how to easily request the EPP code from your client area. Step-by-Step Instructions Important Notes: Need Assistance? If you encounter any issues, feel free to open a support ticket or reach out…

Managing Subscriptions in Plesk

As a reseller with Nan Resources, you have the ability to manage subscriptions for each of your customers in the Plesk hosting environment. Subscriptions allow you to allocate resources and define hosting features based on each customer’s specific plan. This guide will help you understand how to manage subscriptions effectively, including the concepts of Synced…

Changing the Subscriber of an Existing Subscription in Plesk

Sometimes, as a reseller, you may need to transfer an existing subscription from one customer to another. In Plesk, you can change the subscriber associated with a subscription without affecting the data or settings in the hosting environment. This guide will show you the exact steps to follow. Steps to Change the Subscriber of a…