Upgrade or downgrade services

You have the freedom to upgrade or downgrade any of your services at your convenience, without requiring direct contact with us. The only exception is when there’s an outstanding invoice for a specific service. In such instances, settling the invoice is necessary before initiating the upgrade or downgrade request. Our automated process ensures that you retain complete control throughout the upgrade/downgrade process.

Steps to upgrade/downgrade a service

  1. Log in to your customer portal
  2. Click on Services menu from your left
  3. Select the service of interest (e.g. Shared Hosting) This will list all the products you have ordered for that particular service
  4. Click on the product name (e.g small business starter) to show the service details
  5. Under the Service Details page look for and click the Upgrade / Downgrade link
  6. Select the new product to upgrade or downgrade to and choose the desired billing cycle, next click on the Continue button to move to the payment page
  7. Choose your payment method click on Submit (This will proceed to generate the invoice for the chosen product)
  8. On the invoice page, you can hit Pay Now to pay for the invoice using your card or if you decide to change your mind you can simply hit the cancel button to cancel the invoice
February 13, 2024
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