As a reseller with Nan Resources, you have access to Plesk’s powerful hosting management tools, allowing you to create and manage customer accounts on our hosting platform. This article will help you understand the role of a Customer in Plesk, so you can guide your clients effectively and set up their accounts in a way that maximizes security and functionality.
What is a Customer in Plesk?
In the Plesk hosting environment, a Customer is a user account created by a reseller. Customers represent individual end-users or organizations who manage their own websites, email accounts, and other hosting services. They are assigned access to only their allocated resources, ensuring security and isolation from other accounts.
Key Characteristics of a Customer Account:
- Isolated Access: Each Customer account is separate from others, allowing your clients to manage their hosting without affecting other accounts.
- Control and Permissions: Customers have control over the resources and tools allocated by the reseller, but they cannot alter server or Plesk-wide settings.
As a reseller, you are responsible for creating and configuring Customer accounts with the resources they need, based on their subscription.
Why Create Customer Accounts?
Setting up individual Customer accounts for your clients provides several advantages:
- Resource Management: Allocate specific resources (disk space, bandwidth, etc.) to each client, ensuring fair usage and performance.
- Account Isolation: Each customer operates in a self-contained environment, minimizing risks and keeping data secure.
- Service Scalability: As your customer base grows, managing individual accounts in Plesk allows for better control and scalability.
Features Available to Customer Accounts
When you create a Customer account, your clients have access to a suite of tools for managing their hosting environment. Here’s a summary of the features your customers can access:
1. Website Management
- File Management: Customers can upload and organize files directly through the Plesk File Manager or via FTP.
- Domain and Subdomain Setup: They can add and manage domains or subdomains within their resource limits.
- SSL Certificate Installation: Secure website data by adding SSL certificates.
- Web Application Support: Depending on their plan, customers can install and manage applications (like WordPress) to build their websites.
2. Database Management
- Database Creation: Customers can create and manage databases as needed.
- Access Tools: They have access to tools like phpMyAdmin for database management.
3. Email Services
- Email Account Creation: Customers can set up email addresses associated with their domains.
- Forwarding and Aliases: They can manage email forwarding and aliases.
- Spam and Security Settings: Basic spam filtering and security features are available to manage unwanted emails.
4. Security and Backups
- Firewall and Permissions: Customers can configure their account security settings within the Plesk interface.
- Backup Tools: Customers can create backups of their data, helping them recover information if needed.
5. Monitoring and Resource Usage
- Resource Limits: Customers can monitor their usage of disk space, bandwidth, and other resources.
- Usage Notifications: Plesk provides alerts if customers are nearing their limits, so they can manage usage or upgrade their plan.
Setting Up and Managing Customer Accounts as a Reseller
To service your customers, you need to create customer accounts for them in Plesk. Having an account enables the customer to log in to Plesk and manage their subscriptions and services. There is no need to create a customer account for every individual subscription – you can assign all subscriptions belonging to a particular customer to their customer account.
Account Creation Process:
- Login to Plesk as a reseller.
- Navigate to Customers and select Add a Customer.
- Enter the customer’s details, such as contact information, username, and password.
- Configure the hosting subscription by assigning resource limits (e.g., disk space, email accounts, databases) according to the customer’s plan.
Managing Resources and Permissions:
- As a reseller, you can edit the resources allocated to each Customer and make adjustments as needed.
- You also have the option to suspend or terminate accounts if required.
Frequently Asked Questions (FAQ)
Q: Can customers create additional users within their account?
A: Yes, customers can create additional users for their account, typically with limited permissions to assist in managing specific tasks.
Q: Can I restrict certain features from customers?
A: Yes, you can configure hosting plans to control what features and resources are available to customers.
Q: What happens if a customer exceeds their resource limits?
A: Plesk will notify them, and you can assist in upgrading their plan if they need more resources.